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Questions & Answers
What is your response time?
We try to respond as quickly as possible, normally within a few hours. It should never take longer than a day or two.
Can I get support in German?
Yes. As of right now, the interface is English only, but we speak German.
Do I have to sign a long-term contract?
No. You pay once only. There are no recurring payments.
What is “Backend Support”?
If something isn’t working, you can provide us with access to your system. That allows us to localize the issue more efficiently compared to just messaging. Your problems will be solved quicker.
What types of payment do you accept?
Visa, MasterCard, PayPal, Sofortüberweisung, Payment In Advance and ELV (Direct Debit).